Bill is a service of SIX. SIX operates the infrastructure for processing eBill on behalf of the Swiss banks. eBill is offered by numerous invoice issuers (large companies, SMEs and public administration).

With eBill, you receive the data relevant to the payment, such as the name of the invoice issuer, the amount, the due date and your invoice as a PDF file. Once approved, it is available for download for at least 730 days from the due date.

Receiving eBill invoices through online banking is free.

In the case of a direct debit, the issuer of the bill debits your account directly from the account specified in the direct debit authorization. You have the right to dispute the amount debited within a certain period of time. With eBill, you receive your invoices through your bank's online banking. You decide if and when you want to pay the invoice, giving you full control. If you wish, you can have your invoices approved automatically.

1. Find out if your bank supports eBill.
2. Find out if the invoice issuer who sends you the invoices offers eBill.
3. Cancel the direct debit authorizations with your invoice issuers and inform them that you would like to receive your invoices via eBill in the future.
4. In the eBill portal, select the invoice issuers whose invoices you wish to receive digitally in future. Fill out the online registration form.

With eBill, you receive your invoices securely and directly in your online banking. You can review them at your convenience and authorize payment immediately.

You will receive the e-mail invoice in your e-mail inbox. To pay it, you need to transfer the document or the data it contains to your online banking.

Yes, the portal meets the specific accessibility requirements for people with visual, auditory, motor and cognitive impairments and is certified by the independent certification body "Access for all" for accessible websites and web apps in Switzerland.

You need an online banking contract with a bank that supports eBill. You can find a list of banks here.

More than 100 banks currently offer eBill.

Log in to your online banking and select eBill from the "Payments" menu. Activate the service by following the instructions.

Please contact your bank.

The activation code is a code that you receive by e-mail from SIX when you activate eBill.

The activation code is sent by e-mail to the e-mail address stored in the eBill portal.

The activation code will be valid for 60 minutes. After that, you can request a new code through the eBill portal.

The e-mail you entered is already in use by someone else. Please contact your bank's online banking support.

Yes, if you switch from one bank to another bank that is connected to the SIX eBill infrastructure. You can register with the same e-mail address within 60 days.

This is possible as long as these banks are connected to the SIX eBill infrastructure and you use the e-mail address with which you registered with eBill with these banks. However, if you wish to open several eBill user accounts with different banks, e.g., to separate business and private matters, you must use different e-mail addresses for each.

Yes, when you register, click that you already use eBill to link your account.

You can search for and add invoice issuers in the eBill portal.

You have three options:

1. Add the invoice issuer in the eBill portal using the invoice issuer search.
2. Create a payment order in online banking. If the invoice issuer offers eBill, you will receive a message directing you to the invoice issuer’s website to register for eBill.
3. Activate the "Add invoice issuers automatically" feature. You can find invoice issuers and send them invoices via eBill without having to add them manually.

Personal data such as customer or invoice number can usually be found on an old invoice from the invoice issuer. Otherwise, please contact the invoice issuer directly.

Please contact the invoice issuer.

It is possible that the invoice issuer does not offer eBill yet.

It is possible that the invoice issuer has not yet processed your registration. Please contact the invoice issuer directly.

This depends on the date the invoice was sent.

Most banks will notify you of new invoices as soon as you log in to online banking. You can also choose to receive e-mail notifications when new invoices arrive. In your personal settings in the eBill portal, you can specify whether or not you wish to receive these e-mails.

Yes, to receive invoices for another person, you must enter the other person's customer number when registering with the invoice issuer. If that person also uses eBill, you can share invoices with them using eBill Sharing. For more information on eBill Sharing, see the appropriate section of this document.

Yes.

You can process and approve eBill invoices in the eBill portal. You can access the portal through your online banking.

You select, review and approve the invoice.

No. You approve the invoices for payment at a specific time. To simplify invoice approval, you can set up a standing approval.

You can make changes right up until the payment is finalized. You make the changes in your online banking, not in the eBill portal.

Especially for invoices with recurring, fixed amounts, it is a clever idea to set up a standing approval. You define the criteria for automatic invoice approval and retain control until final payment is made.

Once approved, you can find your invoices in the eBill portal under "Archive".

Immediately after an invoice has been approved, you will see the amount in the list of payment orders.

You can download the PDF document from the eBill portal for at least 730 days after the due date. After that, the invoice data and the PDF will be deleted from the eBill portal.

Yes, you can reject an invoice. Please let the invoice issuer know why you are rejecting the invoice. Otherwise, you may receive a payment reminder.

If you do not pay an invoice, for example because you have chosen an alternative payment method, you can reject the invoice (under "More" you will find the "Reject" option). Contact the invoice issuer if you need payment information other than what is on the invoice.

No, it is not possible to delete an invoice. You can approve or reject invoices.

eBill invoices remain visible in the eBill portal for at least 60 days from the due date. They will then be deleted. Invoices that have not been approved will remain open in the portal. In this case, please contact your invoice issuer to discuss how you would like to pay the invoices.

You do not have to do anything. In the eBill portal, you will only receive information about the credit, which will be issued via the payment method agreed with the company.

You do not need to do anything. Notifications do not usually result in a cash flow, you receive them for your information only.

eBill Sharing allows you to give another person access to your eBill account. That person can then view all your eBill notifications, reminders, credits, and invoices, and download the attached PDF files. They can also approve or reject eBill invoices for payment. Approval can only be made from the authorized person's bank account. In addition, the authorized person can register you with invoice issuers so that you can receive eBill invoices from them in the future.

You can set up eBill Sharing in your eBill settings. All you need is the eBill e-mail address of the person you want to invite and authorize.

The "eBill Sharing" feature is available to all private individuals who use eBill.

A person you authorize can view all of your eBill notifications, reminders, credits, and invoices and download the attached PDF files. This person can also approve or reject eBill invoices for payment. Approval can only be made from the authorized person's bank account. In addition, the authorized person can register you with biller accounts so that you can receive eBill invoices from those invoice issuer accounts. Standing approvals that have already been set up can be viewed by the authorized person, but cannot be edited.

Invoices from other people are marked specifically for you and can be distinguished from your own invoices.

Invoices or reminders that have been approved by an authorized person are marked accordingly. This way, you can always see which invoices have been approved by the authorized person. Their approvals for companies are displayed separately in the eBill portal.

Only the invoice recipient will be notified when a new invoice arrives if the appropriate notification settings have been made.

Yes, you can activate more than one person for your eBill user account.

Yes, the eBill Sharing feature can be used with any bank.

The invoices of the person you have authorized are not automatically displayed. However, they will have the option to send you a counter-invitation after accepting the invitation. 

You will receive an automatically generated e-mail from SIX as soon as you have received an invitation to eBill Sharing. Some banks also send push notifications to your mobile phone.

• Which bank account can I use to pay the invoices?

Payment can only be made from the bank account for which you have the appropriate authorizations.

• Why can't I see the invitation?

An invitation is valid for 30 days. After this period, the invitation is deleted and no longer visible.

You can stop the sharing at any time. If the person who has the sharing privileges ends eBill Sharing, you will receive a notification.

When you log out of eBill, your sharing privileges are retained for 60 days. During this time, you can sign up for eBill with a new bank without having to redo your sharing settings. After 60 days, the sharing rights will be irrevocably deleted.

This feature allows you to indicate to invoice issuers that you wish to receive eBill invoices. You can search for invoice issuers using your e-mail address (for private customers) or your UID (for businesses) and indicate that you would like to receive eBill invoices. The invoice issuer can then send you eBill invoices. This feature saves you from having to manually add invoice issuers. You have the option to block certain invoice issuers from sending you eBill invoices.

The invoice issuer searches for you using an e-mail address or UID that they have stored in their customer database, for example. If this identifier matches the one you use for eBill, the invoice issuer will be notified that you wish to receive eBill invoices in the future. No other information about you is sent to the invoice issuer.

You can enable or disable this feature in the eBill settings under "Settings". By default, manual registration with invoice issuers is saved. If you do not opt in, the invoice issuers will not be able to find you in order to send you simplified eBill invoices in the future.

Yes, you can create exceptions for invoice issuers. These invoice issuers will not be able to send you eBill invoices, even if you have enabled "Automatically add invoice issuers". The invoice issuers for which you have created an exception are displayed in a summary.

An invoice issuer can send you eBill invoices without you having to explicitly register with them. The first invoice you receive from this invoice issuer will be highlighted in a special color.

You can continue to register with invoice issuers by adding them manually. In this case, you may still need to fill out registration forms.

Once you cancel, you will no longer be able to automatically add invoice issuers. You will only be able to add invoice issuers manually. However, automatically created subscriptions will be retained.

Not all companies use eBill for invoice issuers. Even if they do, not all of them support the auto-add feature. As a result, you may continue to receive paper invoices even after you enable this feature. In this case, manually add the desired invoice issuer or contact your invoice issuer to receive invoices via eBill in the future.

With a standing approval, you automatically trigger the release of invoices from a specific invoice issuer according to criteria you define. You define the exact amount or the amount limit and specify when the invoice should be approved.

With a standing approval, you specify the amount or limit and set the time for approval of invoices. This gives you full control until the final payment is made.

With a direct debit, the invoice issuer debits the account you specified in the authorization. You will receive a notification from your bank for each debit. If you do not agree, you can dispute the charge within the specified time period and get your money back.

You can set up standing approvals directly from the eBill portal. First, select the invoice for which you want to automate approval in the future. Then select the "Standing approval" option. Next, define the criteria for the standing approval.

No, a standing approval is only triggered when the criteria you specify are met.

For example: You set a monthly limit of CHF 500 for an invoice issuer.

1. The invoice issuer issues an invoice for CHF 501. The standing approval will not be triggered.
2. The invoice issuer creates three invoices:

• Invoice 1 is for CHF 300 and the standing approval is triggered.
• Invoice 2 is for CHF 150 and the standing approval is triggered.
• Invoice 3 is for CHF 100. The standing approval is not triggered because the total amount of Invoice 3 exceeds the limit of CHF 500.

A standing approval will not be executed if the rules you have defined do not apply, for example, if the amount limit is exceeded. If the standing approval cannot be executed, you will be notified by e-mail or push message if you have notifications enabled. In this case, you can manually trigger the approval of the invoice.

If an invoice issuer offers you the option to pay your invoice in installments, you will receive a corresponding message in the eBill portal. You can then select one of several installment groups. An installment group consists of one or more installments. When you select an installment group, all installments of the selected installment group are displayed in the invoice overview as normal individual invoices. You can approve each installment individually or set up a standing approval.

The invoice issuer often offers installment payments for substantial amounts, such as tax invoices. Therefore, it depends on the invoice issuer whether you can pay in installments.

Yes, you can change the e-mail address for invoice recipients. To do this, go to your personal settings in the eBill portal.

Please inform your bank and the invoice issuers from whom you receive invoices via eBill of your new address and update it in the eBill portal.

Please inform your bank and the invoice issuers from whom you receive invoices via eBill of your new name and update it in the eBill portal.

You can unsubscribe from new invoice notifications in your personal settings in the eBill portal.

You can use the "Quick Approval" feature to approve eBill invoices in your online banking. You do not need to switch to the eBill portal to do this.

Quick Approval only allows you to approve eBill invoices. If you want to reject an invoice or view the attached PDF, you will still need to switch to the eBill portal.

Invoice issuers may send you invoices without an amount. In this case, you will be asked to enter an amount before approving the invoice. You can then approve the invoice as usual. Details of the amount due can usually be found in the attached PDF invoice.

For an invoice to be paid with standing approval, an amount must be defined and this amount must be greater than 0 centimes. Invoices without an amount are therefore excluded from the automatic standing approval.

Yes, you can unsubscribe from eBill with your invoice issuers in the eBill portal. For a complete cancellation of eBill, please contact your bank.

The invoice issuers are not automatically notified. Please unsubscribe from the invoice issuers in the eBill portal.

eBill Donations uses the same technology and infrastructure as eBill. This allows you to reach your donors where they pay their invoices: online banking.

The basic requirement is an online banking account with a bank that participates in eBill and offers eBill Donations. Please check your bank's eBill offering.

eBill provides a seamless digital and convenient donation option within online banking. All fundraising requests are archived. Standing approval allows recurring donations to be approved automatically.

In order to register on the eBill infrastructure, a non-profit organization (NPO) must prove that it is legally established (e.g., by statute or deed of foundation) and that it pursues a non-commercial purpose. This can be a Zewo certificate or a cantonal tax exemption for institutions with a charitable or public purpose. In addition, eBill's network partners regularly check whether an organization is classified as an NPO. 

No. Adding an NPO as an invoicing party in eBill requires the automatic submission of the eBill user's e-mail address, name, and address. Approval of a donation request also triggers a transfer from online banking, which cannot be made anonymously. The same data is transmitted as for a traditional online banking transfer.

Yes, it is CHF 5.

Your e-mail address is used to uniquely identify you as the invoice recipient for eBill. If you wish, you can also receive additional information at this address, such as notifications of newly available invoices.

Your address is provided to invoice issuers when you sign up for eBill so that you can be clearly identified.

All banks and SIX are obliged to treat the stored data confidentially and to use it exclusively for the provision of the eBill service.

The same comprehensive security measures and data protection guidelines that apply to online banking also apply to eBill. Data security and transmission security are particularly important in the eBill system: modern procedures are used to protect the data, which comply with the online banking standards of Swiss banks.